Shipping policy

SHIPPING POLICY

At NEXBLKCOLLECTIVE, we aim to get your order to you as quickly and safely as possible. Here’s everything you need to know about our shipping process.

Processing Times

All orders are processed within 1–3 business days.

Please note that processing times may be slightly longer during product launches, sales, restocks, public holidays, or peak periods.

Shipping Within Australia

All Australian orders are shipped from Sydney, Australia using Australia Post.

Domestic Shipping Estimates:

Free Standard Shipping on orders over $100: 2–8 business days

Express Shipping: 1–4 business days

Shipping times are estimates only and may be affected by carrier delays, public holidays, severe weather, or peak delivery periods.

International Shipping

We currently ship to selected international destinations.

International shipping rates and estimated delivery times are calculated at checkout based on the destination and the size and weight of the order.

International Shipping Estimates:

International Standard: 7–21 business days

International Express: Estimated delivery time shown at checkout.

Delays may occur due to customs processing or local postal services.

Shipping Rates

Australian orders over $100 AUD qualify for free standard shipping.

Express shipping is available at checkout for an additional charge.

International shipping costs are calculated and displayed at checkout based on the customer’s location and the size and weight of the order.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to update after dispatch.

Customs and Import Fees

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

NEXBLKCOLLECTIVE is not responsible for delays caused by customs processing.

Incorrect Address and Lost Packages

Please ensure that your shipping information is complete and correct before placing your order.

NEXBLKCOLLECTIVE is not responsible for parcels delivered to an incorrect address provided by the customer.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

If your parcel is lost due to a carrier error, contact us and we will assist you with lodging an enquiry or claim with the shipping provider.

Returned to Sender

If an order is returned to us due to an incorrect address, an unclaimed parcel, or a failed delivery attempt, the customer may be required to pay the additional shipping cost before the order can be sent again.

Damaged Packages

If your order arrives damaged, please contact us at nexblkcollective@gmail.com within 24 hours of delivery.

Please include your order number and clear photographs of the item and its packaging so we can assess the issue and assist you.

Pre-Order Items

If your order includes a pre-order item, the entire order may be held and shipped together once the pre-order item is ready.

Any estimated dispatch timeframe for pre-order products will be listed on the relevant product page.

Contact us for any shipping questions or concerns, 

Email: nexblkcollective@gmail.com