Thank you for shopping withΒ NexblkCollective. We want you to love your purchase, and weβre here to help if something isnβt right.
Return & Refund Policy
At NEXBLKCOLLECTIVE, we take pride in the quality of every product we create. If there is an issue with your order, weβre here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
Be unworn, unused, and unwashed.
Be in its original condition with all original tags and packaging.
Be free from stains, odours, damage, or signs of wear.
Include proof of purchase.
Items that do not meet these conditions may not be eligible for a refund.
Change of Mind
We understand that sometimes plans change.
If you wish to return an item because youβve changed your mind, you may do so within 14 days of receiving your order, provided the item meets the return conditions above.
Customers are responsible for the cost of return shipping for change-of-mind returns.
Original shipping charges are non-refundable.
Exchanges
If you need a different size, we offer exchanges subject to stock availability.
Customers are responsible for the return shipping cost. NEXBLKCOLLECTIVE will cover the shipping cost of sending the exchanged item back to you within Australia.
If your requested size is unavailable, you may choose a refund or store credit.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.
Email us at: nexblkcollective@gmail.com
with:Β Your order number.
A description of the issue.
Clear photographs of the product and packaging.
If your claim is approved, we will arrange a replacement, exchange, or full refund at no additional cost.
Refunds
Once your returned item has been received and inspected, weβll notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow 5β10 business days for your bank or payment provider to complete the refund.
Non-Returnable Items
The following items cannot be returned unless they are faulty:
Gift cards.
Final sale or clearance items.
Products that have been worn, washed, altered, or damaged after delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order.
We recommend using a tracked shipping service, as NEXBLKCOLLECTIVE cannot be responsible for returns lost in transit.
How to Start a Return
To request a return, please contact us at:
Email: nexblkcollective@gmail.com
Include your order number and the reason for your return. Weβll provide you with the next steps.
